Return Policy

Welcome to the depths of Kraken Tools! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Dive deep, and let’s make this as smooth as a tentacle’s embrace!

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. No seaweed or barnacles, please!

To start a return, contact us at contact@thekrakentools.com. If your return is accepted, we’ll send you an email along with instructions on how and where to send your package. Items sent back to us without first requesting a return will be lost in the abyss, never to be seen again.

You can always reach out to us for any return questions at contact@thekrakentools.com. We’re here to help, straight from the depths!

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We want your experience to be as smooth as a calm sea, not a stormy night.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items. Even the Kraken has its boundaries!

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Quick and efficient, like a Kraken’s tentacle!

Buyer is responsible for return shipping. Navigating the depths has its costs, but we believe in fair trade.